Download complete project material on Assets and Liabilities Management In The Banking System from chapter one to five
Banking industry across the world aids the promotion of economic growth and development. It is the recognition of the crucial rule that has engendered a global crusade to improve the sector. One major area of exploration is the use of information technology (IT) to improve banking service with the convergence computing and telecommunication automation characterized of operation in the banking sector of the world economy.
TABLE OF CONTENTS
Table of contents
1.1 Background of the study
1.2 Statement of the Research Problems
1.3 Objective of the study
1.4 Research Questions
1.5 Scope of the study
1.6 Research Methodology
1.7 Significance of the study
1.8 Definition of key terms
1.9 Plan of the study
2.0 Literature Review
3.0 Research Design and Data collected instrument
3.1 Characteristics of study population and sampling
3.2 Administration of Data collection instrument
3.3 Procedure for processing collecting data
3.4 Case study and methodology
3.5 Brief History of Union Bank Plc
4.0 Data presentation and Analysis
4.1 Presentation of Data
4.2 Data Analysis
4.3 Data Interpretation
5.0 Findings, Summary, Conclusion and Recommendation
5.1 Summary of Findings
1.1 BACKGROUND TO THE STUDY
Automation is the use of machine instead of people to do job or industrial process with respect to banking it involve the use of automatic machine and computer base device to perform banking activities in a way to increase speed, accuracy and capacity automation allow banker to get closer to their customer and deliver a wide range of service at lower cost. It is believed that there are four ways in which automation can be used banking industry and they are:
1 To perform greater expended base to be handled
2 to reduce substantial real cost of handled payment
3 cut bank fee from traditional constraint upon time and place
4 Introducing new product and services.
Automation in the banking industry can manifest in the following ways
- 1Banker automated clearing service
- 2Magnetic ink character reader.
- 3Payment system
- 4Delivery channel
- 5Source of information
- For the purpose of the study, our scope will be limited to the automated teller machine under the payment system involve in business transaction without cash or cheque in any other made money transaction
The Automated Teller Machine (ATM) is a cash dispenser that is designed to enable customer to enjoy banking service without coming into contract with any bank staff. The operating of the machine is guided through instructions programmed into the machine. Users can gain access into ATM system through a personal identification pin number given to the customer and must not be disclosed to a third party.
A machine cash dispenser arguably ATM. Was developed and built by Luther George and installed in 1939 in new York city by bank of new York, but removed over 6month due to lack of customer acceptance. There after the history of ATM, this was installed first in Enfield town in north London on 27 June 1967 by Barclays banking.
This instance of innovation was credited to john shepherd first In Enfield town in north although various other engineer were aware patents for related technologies at the time shepherd . barren was awarded on OBE in the 2005 new York honors.
The first person to use the machine was regvernery of on the buses, frame a British television programmed from the 1960s the first ATM accepted only a single use token or voucher which was retain by the machine. These worked on various principles including radiation and low-conecirity magnetism that was wiped by the card reader to make fraud more difficult. The ideas of a pin store on the card were develop by British engineer James Good flow in 1965.
STATEMENT OF THE RESEARCH PROBLEM
The cause for embarking on this research work is to examine comprehensively the impact o0f automated teller machine (ATM) in the banking service delivery in Nigeria banking industry.
1.3 OBJECTIVE OF THE STUDY
Based in the above question, the objective of the work will be:
- 1. to discuss the history of ATM
- to examine the reason for introducing of ATM
- to highlight the effect of ATM
- to critically examine the problem facing ATM in services industry
1.4 RESEARCH QUESTION
In the course of this paper, answers will be provided to the following questions.
- 1. What is the historical background of ATM
- 2. What are the reason for introducing ATM
- 3. what are the effects of ATM
- 4. Does ATM solve the problem in Nigeria banking industry?
- 5. what are the effect problem facing ATM in Nigeria banking industry
1.5 SCOPE OF THE STUDY
This paper examine the four impact of ATM in bank service delivery in Nigeria banking industry so as to known the effect of the introduction of ATM in Nigeria banking industry.
1.6 RESEARCH METHODOLOGY
For this study both the primary and secondary sources of data employed for data collection. The primary sources which include the material from the bank and information from the questionnaire sentout. While the secondary source including newspaper, magazine and report.
1.7 SIGNIFICANCE OF THE STUDY
This study will be beneficial to banker so as to known the problem facing customer in the sense that they will known the importance of ATM. Generally , the public will benefit from this study since they are all account holders or bank customers.
1.8 DEFINITION OF KEY TERM
1.Automated: this can defined as the use of machine to do work previously done by people
2.Banking: the business activities of bank
3.Information: this is said to be a fact told, heard or discovered about something
4.Customers: A person or organization that buys something from shop or business
5.Networking: this is a system in which people in different rooms, building, etc are linked by means of a computer network.
1.9 PLAN OF THE STUDY
Chapter one contains the introduction , scope and limitation of the study, statement of problem, objective of the study methodology and plans of the study. While chapter two deals with the literature reviews, chapter three contain methodology and chapter four deals with presentation and analysis of the data and chapter five contains the finding summary, conclusion and commendations and suggestion for further studies.